Terms and Conditions of Sale

Last updated: October 4, 2026

These Terms and Conditions of Sale ("Terms") apply to every quote, order and sale made through this website, by phone, by email, in our showrooms or through our sales team by 9381961 Canada Inc., operating as Officestock ("Officestock", "we", "us", "our"). "You" means the business, organization or person placing the order.

By placing an order, paying a deposit, accepting a quote, or picking up or accepting delivery of goods, you agree to these Terms. If you are buying for a business or organization, you confirm that you are authorized to bind it.

1. A commercial supplier

Officestock is a commercial furniture supplier. Our products are designed, manufactured or selected, packaged, labelled and supported for commercial, office and institutional use by businesses and organizations.
Individuals may also buy from us. If you do, you are buying a commercial product: it is supplied with the same commercial packaging, assembly instructions, warnings, warranty and service terms as for business customers, and it is not modified, repackaged or labelled for household use.
If you use a product at home or anywhere other than a commercial or office environment, you are responsible for deciding whether it is suitable for that space and for its users, including children, and for following every assembly, anchoring and safety instruction.
We treat every order as a business purchase unless you tell us in writing, before we accept your order, that you are buying for personal, family or household purposes. This does not affect any right you have as a consumer.
If you are a consumer under a consumer protection law, you keep every right that law gives you and that cannot be waived or limited by contract. Where any part of these Terms conflicts with such a law, that law applies only to the extent it requires.

2. Seller information

Legal name: 9381961 Canada Inc., operating as Officestock
Head office and mailing address: 9381961 Canada Inc., 80 Rolark Dr, Scarborough, ON M1R 4G2, Canada
Customer service: headoffice@officestock.com · 1 647 499 6656
Tax registrations: HST (Ontario): 813328325RT0001

3. Quotes, orders and acceptance

A quote is an invitation to order, not an offer. Unless it states otherwise, a quote is valid for 30 days and may be withdrawn or corrected before we accept your order.
Your order is an offer to buy. A contract is formed only when we confirm acceptance in writing (including by email or order confirmation) or when we ship or release the goods, whichever happens first.
We may refuse or cancel any order, in whole or in part, before acceptance, including for suspected fraud, unavailable stock, pricing or description errors, or failure of payment or credit approval. If we cancel after you have paid, we refund the amount paid for the cancelled items, and we have no other liability for the cancellation.
Check your order confirmation carefully and tell us about any error within 24 hours of receiving it. Once production or fulfilment starts, changes may not be possible or may be charged.

4. Prices, taxes and errors

Prices are in CAD unless stated otherwise and do not include applicable taxes, such as HST (Ontario), or delivery, installation or other charges unless stated.
Prices, specifications, availability and promotions may change without notice until your order is accepted.
Except for consumers in Quebec, and where consumer protection law requires us to honour an advertised price, if a product is listed at an incorrect price or with incorrect information because of a typographical, pricing, system or third-party error, we may cancel the order or contact you for instructions, even after confirmation, before the goods are shipped or released.
Product images, 3D renders, colour swatches and descriptions are for illustration only. Actual colour, grain, texture, finish and appearance can differ because of screens, lighting, natural materials and production batches. Natural variation in wood, veneer, laminate, fabric and leather is not a defect.

5. Payment

Unless you have approved credit terms with us, full payment (or the deposit we require) is due before your order is accepted, produced or released.
Accepted payment methods are those shown at checkout or on your invoice. Card payments are processed by third-party payment processors; we do not store full card numbers.
For approved accounts on credit (net) terms, invoices are due by the date shown on the invoice. Overdue amounts bear interest at 18% per year, calculated on the overdue amount, starting 15 days after the due date, both before and after judgment. We may suspend credit, hold orders and recover reasonable collection costs, including legal fees, to the extent permitted by law.
Except for a consumer exercising a chargeback right given by consumer protection law, a chargeback or payment reversal made without first contacting us to resolve the issue is a breach of these Terms. We may dispute it and recover the amount and any related fees.
Until we are paid in full, the goods remain our property and we keep a security interest in them for the unpaid price, to the extent permitted by law.

6. Custom, made-to-order and cut-to-size products

Products configured, built, cut, finished or ordered to your specifications (including products designed with our 3D configurator, and special-order items from suppliers) are made for you. Once production or the supplier order has started, they cannot be cancelled, changed or returned, except where the product is defective or the law requires otherwise.
You are responsible for the dimensions, quantities, configuration, colours, options and intended use you select or approve, and for confirming that the product fits your space, access routes (doors, stairs, elevators) and existing furniture or equipment. Approving a quote, drawing, render or order confirmation approves the specification.
Manufactured dimensions are subject to normal manufacturing tolerances.
Designs, drawings, renders, layouts and configurations we create remain our intellectual property and may not be copied or used for production by others without our written consent.

7. Cancellations, returns and warranty

Return, cancellation and warranty terms for each product are shown on that product's page before purchase and form part of your contract. If a product page shows no return terms, the product is final sale, except where it is defective or the law requires otherwise.
Warranties are given for use in the commercial or office environment the product is designed for, within its stated limits.
Where we accept a cancellation of a non-custom item that has not shipped, we may charge a restocking or cancellation fee of up to 15% of the item price, plus any non-refundable supplier or freight charges.
Where the law provides warranties or guarantees that cannot be excluded (including, for consumers, the legal warranty of quality under Quebec law), you keep those rights. Any warranty we give is in addition to them.
Except for consumers in Quebec, who keep the legal warranty of quality, and except for warranties expressly stated on the product page or invoice or required by law, products are sold without any other warranty or condition, express or implied, including merchantability, fitness for a particular purpose or durability, to the extent permitted by law.

8. Packaging, delivery, pickup and risk

Products ship in commercial packaging suited to freight handling and professional installation. Many products are heavy, arrive in several cartons and require assembly by competent people with suitable tools.
Delivery dates and lead times are estimates only. Except for consumers who have a right under consumer protection law to cancel for late delivery, we are not liable for delays, and a delay does not entitle you to cancel an order that is in production.
Unless agreed otherwise in writing, delivery is to the ground-level entrance (curbside or dock). Inside delivery, stairs, assembly, installation, removal of packaging and disposal are not included unless quoted.
You must provide safe access, adequate parking and a person to receive the goods. Any person at the delivery address who accepts the goods is treated as authorized by you, unless you named the authorized recipients in writing before delivery. Extra charges apply for redelivery, waiting time, limited-access sites, residential delivery, storage and failed delivery attempts.
Pickup orders are released only to a person who presents the pickup code we issue. Keep it private; we are not responsible for goods released to a person who presents your code.
Orders not picked up or accepted within 30 days of the date they are ready may be charged storage. Orders not collected within 90 days of that date may be treated as abandoned and disposed of or resold, and amounts paid may be applied to storage, handling and our losses, to the extent permitted by law.
Risk of loss and damage passes to you when the goods are delivered to the delivery address, handed to you or your carrier, or picked up.

9. Inspection and damage claims

Inspect the goods and packaging when you receive them. Note any visible damage or shortage on the delivery receipt before signing, and photograph it.
Report visible damage or shortages within 48 hours, and concealed damage within 15 days, of delivery or pickup. Keep the product and all packaging as received until the claim is resolved. A claim needs photos of the product and packaging, the order number and a signed description.
Claims made after these periods, or without the required information, may be refused, because the damage can no longer be shown to have happened before delivery.
These time limits apply to transport damage only. They do not shorten any legal warranty or right a consumer has under consumer protection law.

10. Assembly, installation, use and maintenance

You must follow the assembly instructions, warnings, rated capacities, care and maintenance guidance supplied with the product and published on our Product Safety, Use & Maintenance page.
Unless we performed the installation under a written installation agreement, assembly, installation, anchoring and attachment to walls, floors or other structures are your responsibility. We are not responsible for work done by you or by third parties, or for the condition or capacity of walls, floors or structures.
If you are an employer, you are responsible for selecting suitable furniture for your workplace and workers, and for informing and instructing the people who use it as workplace health and safety laws require.
We are not responsible for loss, damage or injury caused by use outside a commercial or office environment without suitable precautions, misuse, overloading, improper assembly or installation, failure to anchor, failure to maintain, modification, repair by others, use outside the intended purpose, environmental conditions (moisture, heat, sunlight) or normal wear and tear.

11. Limitation of liability

The first two points of this section do not apply to consumers in Quebec, or where consumer protection law prohibits them.

To the extent permitted by law, our total liability arising out of or related to any order or product, whether in contract, tort (including negligence), under statute or otherwise, is limited to the price you paid for the specific product that gave rise to the claim.
To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, business, use, data, goodwill or opportunity, business interruption, or the cost of substitute goods, even if we were told they were possible.
Nothing in these Terms limits our liability for death or bodily injury caused by our fault or negligence, or any other liability that cannot be excluded or limited by law.

12. Business customers: indemnity

If you buy for a business or organization, you agree to indemnify and hold us harmless from claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms; your specifications or designs; your installation, use, resale or modification of the products; or your failure to follow, or to pass on to users, our instructions and warnings.

13. Website, configurator and assistant information

Information on our website, in our configurator and from our chat assistant (which may use automated or artificial-intelligence tools) is general information. It may be incomplete or inaccurate and is not professional, engineering, safety or design advice. Only a written quote, order confirmation or invoice binds us. If the assistant's information differs from a product page or quote, the product page or quote applies; please confirm with us before ordering.
Our website may link to third-party sites. We are not responsible for their content, availability or practices.

14. Product safety and recalls

If you become aware of a safety problem, injury or property damage involving one of our products, stop using it and report it to us immediately, as described on our Product Recalls & Report a Problem page. You agree to cooperate with any recall, inspection, repair, replacement or corrective action, and, if you resold or transferred the product, to help us reach its current owner.

15. Photos, videos and communications

We may photograph or record completed projects that we delivered or installed and use them for marketing, without identifying individuals. Tell us in writing if you do not want your project used.
Reviews, comments and feedback you send us may be used and published by us, subject to our Privacy Policy.

16. Events beyond our control

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural events, fire, flood, epidemic, labour disputes, supplier or carrier failure, shortages, government action, war, cyber-attack, or utility or internet outages. Our time to perform is extended for the duration of the event.

17. Complaints and disputes

If you have a concern, contact customer service first at headoffice@officestock.com or 1 647 499 6656, in person at any of our locations, or in writing to 9381961 Canada Inc., 80 Rolark Dr, Scarborough, ON M1R 4G2, Canada. We acknowledge complaints within one business day and aim to resolve routine complaints within ten business days. If you are not satisfied, you may ask for a management review; we reply in writing, normally within ten further business days.

18. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Subject to any non-waivable right a consumer has to bring proceedings where they live, the courts of Ontario sitting in Toronto have exclusive jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. General

These Terms, together with the quote, order confirmation, invoice and the product-page terms for the items you ordered, are the entire agreement between us. Terms in your purchase order or other documents do not apply unless we agree to them in writing.
If any part of these Terms is found invalid or unenforceable, the rest remains in effect, and the invalid part is limited to the minimum extent necessary.
Our failure to enforce a term is not a waiver of it.
We may update these Terms at any time. The version published when your order was accepted applies to that order.
These Terms are available in English, French and Chinese. If the versions differ, the English version governs, except that for customers in Quebec the French version governs.